Refund Policy

Effective Date: 18.04.2025
Entity Name: M/s. SURESOURCE PROCUREMENT SOLUTIONS LLP

SureSource Procurement Solutions LLP is committed to delivering quality consultancy services in a transparent and accountable manner. This Refund Policy outlines the circumstances under which refunds may be considered.

 1. General Policy

Due to the nature of our services—primarily involving consulting, documentation, certification assistance, and regulatory filings—all payments made to SureSource Procurement Solutions LLP are non-refundable once the service process has been initiated.

2. Eligibility for Refunds

Refunds may only be considered under the following conditions:

• Duplicate Payment: If a client is charged more than once for the same service due to a technical error.

• Non-Delivery Due to SureSource’s Error: If SureSource is unable to deliver the committed service due to internal reasons (excluding client delays or third-party rejections).

⚠️ Note: Refunds will not be provided for services that are partially or fully delivered, or if documentation or application filing has already started.

 

3. Non-Refundable Situations

Refunds shall not be entertained in the following cases:

• Delay or rejection caused by the client’s failure to provide required information/documents on time.

• Client withdrawal or cancellation after work has commenced.

• Rejection of an application by government or certification authorities, unless due to a proven error by SureSource.

• Services involving third-party fees (e.g., government portals, ISO certifiers), which are governed by their own non-refundable policies

 

4. Refund Request Process

To initiate a refund request:

1. Email us at info@suresourceprocurement.com with the subject line:
   “Refund Request – [Your Name/Invoice No.]”

2. Include the following details in your email:

   • Full name

   • Contact information

   • Description of the service

   • Proof of payment

   • Brief explanation of the refund request

3. Our team will acknowledge the request within 2 working days and complete the review within 7–10 working days.

 

5. Refund Mode and Timeline

If the refund request is approved:

• Refunds will be processed through the original payment method or via bank transfer.

• The credit timeline depends on your bank or payment provider and may take 7–14 working days.

 

6. Contact for Refund Queries

If you have any questions regarding this Refund Policy, please reach out to:

M/s. SURESOURCE PROCUREMENT SOLUTIONS LLP
📧 Email: info@suresourceprocurement.com
📞 Mobile: +91 99098 60088/+91 99098 60055 
🌐 Website: www.suresourceprocurement.com